Approved returns are processed as store credit or an exchange. For faulty or incorrect items, the refund method is confirmed directly with the customer.

FAQs

Q: Are custom or made-to-order pieces returnable?

No, custom or made-to-order pieces are final sale.

Answers to the questions we hear most often — on materials, delivery, returns, and payments.

Are Maria Pearls pieces genuine?

Yes. Every piece is made with genuine materials — natural and freshwater pearls, sterling silver, and carefully chosen gemstones. We don't use mass-produced brass or imitation materials.

What materials do you use?

Natural and freshwater pearls, sterling silver, and gemstones — hand-selected for each piece across our lines: La Perle', Rare Pairs, The Gem Line, The Etch, and UNCUT.

Where is Maria Pearls based, and do you ship internationally?

Maria Pearls is a jewellery house based in Lahore, Pakistan, founded in 2025 by Maria Arshad. We ship across Pakistan and internationally.

How long does delivery take within Pakistan?

Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Domestic delivery usually takes 3–5 business days from dispatch, depending on your city.

How long does international delivery take?

International delivery typically takes 7–14 business days from dispatch. Any customs duties or import taxes charged by your country are the customer's responsibility and aren't included in the order total.

How can I track my order?

You'll receive tracking information by email as soon as your order ships.

What is your return and exchange policy?

We accept returns and exchanges within 7 days of delivery. Items must be unused, unworn, and returned in their original packaging with tags and any certificate of authenticity attached.

Can I return earrings?

For hygiene reasons, earrings can't be returned or exchanged unless they arrive faulty.

Are custom or made-to-order pieces returnable?

No — custom or made-to-order pieces are final sale.

How do refunds work?

Approved returns are processed as store credit or an exchange. For faulty or incorrect items, we'll confirm the refund method with you directly.

What payment methods do you accept?

For orders above Rs 8,000, a 50% advance payment is required via bank transfer using the details shown at checkout. Submit your order number and a payment screenshot, and we'll verify and confirm your order.

How should I care for my pearl and gemstone jewelry?

Store pieces separately to avoid scratching, keep them away from perfume and water, and wipe gently with a soft cloth after wear to keep pearls and gemstones looking their best.

What jewelry lines does Maria Pearls offer?

Four lines: La Perle' for soft, romantic pearl pieces; Rare Pairs for one-of-a-kind earrings that are never repeated; The Gem Line for colour-led gemstone pieces; and The Etch and UNCUT for more editorial, textural designs.