Shipping policy

At Maria Pearls, we aim to process and deliver every order safely and efficiently. Please review the following shipping terms before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

2. Delivery Time

Estimated delivery times may vary depending on the customer's location, courier availability, and other circumstances.

Once your order has been dispatched, you may receive tracking information where available so you can monitor the progress of your shipment.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

Any additional charges imposed by the courier or applicable authorities may be the responsibility of the customer where applicable.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Maria Pearls is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

5. Delayed or Lost Packages

While we work with reliable delivery partners, Maria Pearls cannot guarantee delivery times and is not responsible for delays caused by couriers, weather conditions, public holidays, customs, or other circumstances beyond our reasonable control.

If your package appears to be delayed or lost, please contact us so we can assist with the courier or tracking information.

6. Damaged Packages

If your order arrives damaged, please contact Maria Pearls as soon as possible and provide photographs of the package and product. We will review the situation and determine the appropriate resolution.

7. International Shipping

For international orders, delivery times and shipping charges may vary by destination. Customers may also be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.

8. Delivery Confirmation

An order will be considered delivered once the courier confirms delivery to the address provided at checkout.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact Maria Pearls through the contact information provided on our website.

By placing an order with Maria Pearls, you acknowledge and agree to the terms of this Shipping Policy.