Refund policy

At Maria Pearls, we are committed to providing high-quality products and ensuring our customers have a positive shopping experience. Please review our refund policy below before placing your order.

1. Order Cancellation

Orders can only be cancelled if the cancellation request is received before the order has been processed or shipped. Once an order has been shipped, it cannot be cancelled.

2. Returns & Refunds

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. After reviewing the issue, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Eligibility for Return

To be eligible for a return, the product must be unused, unworn, and in its original condition and packaging. Proof of purchase may also be required.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions. Sale or clearance items may also be non-refundable unless they arrive damaged or incorrect.

5. Refund Processing

Once a return or refund request has been approved, the refund will be processed through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

6. Shipping Costs

Original shipping charges are generally non-refundable. If the return is due to an incorrect, damaged, or defective product received from Maria Pearls, return shipping arrangements may be considered on a case-by-case basis.

7. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange subject to product availability.

8. Customer Responsibility

Customers are responsible for providing accurate shipping and contact information when placing an order. Maria Pearls is not responsible for delays or delivery issues caused by incorrect information provided by the customer.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact the Maria Pearls customer support team through the contact details provided on our website.

By placing an order with Maria Pearls, you acknowledge and agree to the terms of this Refund Policy.